Sorry this is kind of turning into a workcentric blog of me bitching about my job, but I just have to vent at the end of the day. Feel free to scroll past. I won’t be offended because… well, I won’t know, will I?
Anyway, I started on the phones today and I’m just so… not a people person lol. I’m not bad with people per se, but I don’t really put myself out there any more than I have to. With a job, at least. Socially, I’m very personable. I’m just laid back and it’s easy for me to get real apathetic real quick about things I don’t really care about—like customers’ payments.
But that’s not even the problem. That’s something I could work on getting better at; the problem for me right now is that the system we’re working on is, like, nuts and our training was shit. We basically READ about our job for two weeks and then they gave us two days to “play around on the system” and now they’re throwing us to the wolves (ie live customers).
There’s an exception for everything/situation and it’s hard to keep track, especially when you’re talking on the phone WITH the customer and you have to sound like you know what you’re talking about. My first call was some guy who went on a rant because he needed to get to tech support and he didn’t want to make a payment. I’m like, dude… you’re being transferred to FINANCE for a reason. You have an outstanding balance. Pay that shit. Another guy tried to cop an attitude with me because HE didn’t know his user PIN or security answer.
On top of that, we either have shitty headsets or the center floor is loud because I can hardly understand these people half the time. I have to ask them to repeat things and I HATE doing that because I know people get annoyed by it. It’s just a nightmare. The last three calls I had were really good—the guys were CHILL and they said I was helpful (I don’t know how, but they said it)… I just hope I did the right thing because… the system is damn near an enigma to me right now. I scored one of the highest in my training class on our systems analysis test, but that situation was completely different than actually working an account.
So I think I’m going to ask one of my trainers to go over some things with me tomorrow before I take calls so that I can write things down and have it in front of me. That way I can decipher what exactly I need to do for each specific situation that arises.
This girl who sits next me. Pissing. Me. Off today. She and I got along really well in training class, and I don’t have anything against her now but she can be SO ANNOYING. She’s one of those people who talks about nothing. Today she turns to me, “I want to go talk to someone.” “I need to charge my phone.” “My sister and I love to eat. Here’s what she packed for our lunch today…”
I’m like… stop. I’d rather be in my own headspace than talk about your phone’s battery life, thanks.
She kept offering me these spicy peanuts today and I told her, “No, thank you.” Because I wasn’t hungry and I just don’t eat peanuts like that. She asked me two more times and kept saying, “Are you sure?” So finally I took some just to shut her up and they were just as nasty as I expected them to be. I appreciate her offering, but once was enough. Looking back, I should’ve just lied and said I was allergic.
FINALLY, she was getting on my nerves because anytime the lab tech would say to do something, she’d turn and ask me EXACTLY what the lab tech just said. Or, yesterday, she asked me what kind of phone we had to buy and I told her, “I think it’s an Avaya 993? I just remember 993 is at the end, but I have it written down.” And she replies, “No, it’s an AT&T 993.” She proceeds to dig into her drawer and pull out a piece of paper where she has the phone written down. WHY DID YOU ASK ME?!?!!? I HATE when people do that—if you know the answer or have the means of finding the answer yourself… DO IT.
I lied: that wasn’t the last reason I had to go in on her about. If someone says something funny and I laugh and she doesn’t hear it, she turns to me all frantically: “What did he say?!” If you didn’t hear it, leave it alone! Nobody was talking to you! Or I’d be talking to the guy who sits next to me and we’d be laughing about something and she’d turn and be like, “What’s so funny? What did you say?” Stay in your lane! I don’t mind including you in a conversation, but don’t ask us to repeat shit you weren’t there to hear just because you’re bored and want to be nosy.
Unfortunately, I’m stuck in a desk next to her for the next two weeks.
This older guy in our class got a cubicle separated from our entire group. Everyone’s like, “Oh, poor Tim, all alone over there in the corner!” But I’m just thinking… lucky bastard.
Today at work, my training class had to shadow some of the finance reps on the floor. We’ve done it before a couple of times and every time I got paired with someone really nice, normal, cool, or all of the above. This evening, however, was a different experience entirely.
I got paired with the most awkward guy ever. First of all, he wouldn’t stop talking. When he would get a call, he’d look at me while he spoke to the person on the phone. It was so uncomfortable. I wanted to tell him to look at the computer screen, but I couldn’t figure out a way to say that politely, obviously.
When he would get off a call, he’d look at me and demand to know: “What was wrong with that call?” I was caught off-guard. Why are you questioning me? The random pop quizzes threw me off. I could never really see anything wrong with his calls since I haven’t even taken any myself yet. I can’t really judge someone else’s calls when I’ve yet to even do one. Hypocritical, much? Plus I honestly didn’t see anything wrong with the calls — he said his “human connection” was lacking. Okay, sir.
He turns to this girl behind us named Cynthia and asks how she’s doing. He tells her she’s hot. Cynthia giggles and blushes — tells him to shut up. He tells her she has a gorgeous face; he wants to take a picture of it and frame it. He turns to me: “Isn’t she pretty?” She is, but… HOW IS THIS APPROPRIATE?!?! This is a workplace. Sexual harassment. Maybe she’s cool with it, but… seriously? Even if she is, WORK is not the place to be hitting on females. Unless you’re like a gigolo? But even then, you don’t have to hit on them because they’re already paying you.
Then he asks me if I have a girlfriend, why I don’t, if I like girls, if I have a dog. Tells me about some girl he’s fucking (he refused to call her his girlfriend). He told her he “pretty much loves her” but “doesn’t want to live with her.” He can’t stand being around her for more than a day. She’s positive, so that balances him out because he’s very negative. Blah. Blah. Blah. She sleeps with her dog in the bedroom. He said this like it was a problem, so I agreed and said I probably couldn’t sleep with a dog in the room (I have allergies though)… and he goes, “What’s wrong with that? Sleeping in the same room as your pet that you love?” I’m like uh… I was agreeing with you? Why are you flipping the script? He would constantly contradict himself and he was trying to sound cool and he was just… no.
I’ve barely been home since Wednesday. Jamon came to town for his birthday, so we hung out, got him drunk, and all that good stuff. I had to work 12-9 Wednesday-Friday and then I got sick, so I feel like I didn’t give him a good Phoenix trip but he insists that he had fun so I can’t deny that.
But I would literally go to work, go chill with him, then come home, sleep, and repeat. I’m exhausted.
I need to finish my comedy rewrite once and for all and then start outlining my new ideas. I’m ready to start writing again; I’ve had a solid 3 week break at this point.
At work, I start taking calls this week. From actual customers. I’m nervous! But the people I shadowed are just a week ahead of our training class and they said it’s super easy so I think once I get the hang of it, I’ll be fine. I’m just keeping that in mind.
It’s not like I do anything besides sit in front of a computer screen, but it’s so mind-numbingly boring that by the time I get home I don’t feel like doing anything but getting on tumblr or Twitter. And watching TV.
Once I get the hang of the system and the repetitive nature of the job, I think I’ll get back into my creative flow. I’m ready to start some new projects. I think I’m going to outline on my lunch break at the very least.
“IT’S A PHASE THAT WILL SOON COME TO AN END. WHEN IT ENDS YOU REALIZE IT WASN’T AS BAD AS YOU THOUGHT. YOU WALK AWAY FROM IT WITH MUCH KNOWLEDGE THAN WHAT YOU STARTED WITH. PROCEED WITH THE KNOWLEDGE YOU’VE GAINED AND MAKE TOMORROW BETTER.”—ZEN (via madi-love)
I forgot how depressing Mondays can be when you’re working or in school. Graduation and unemployment spoiled me with not having to dread Mondays. Sunday night was just another night to do whatever I wanted, go to bed whenever I wanted, and wake up to a day free of any obligation. Now I’m working again and my first weekend since flew by! It’s not fair; and I only worked three days last week, but I’m already on my “do I have to go back” phase.
I’m 99% sure the feeling will get better when I start working from home. Once I make it through these last 3 weeks of training, I’ll fall into a routine and be fine. I think the main thing that’s bothering me right now is how useless this training feels. My training manager talks about so many pointless things. We have to read stuff out loud, which is starting to annoy me because he told me I read something very monotone!!! It was literally a paragraph about how to calm a customer— not a movie script. And even if it was!!! I didn’t sign up for an improv class. And he’s always commenting on how deep my voice is. And? Is that a problem? I’m sure people would rather hear a sexy baritone than some high-pitched squeak when they’re trying to arrange cell phone payments.
I’m just looking at training as the storm that shall pass. I just want to learn the system, get all my equipment set up, and make it through the next three weeks so I can “graduate.”
Why can’t I just get paid for existing? Not even bank, just minimum wage? To breathe. That would be nice.